Terms and Conditions

Limitations on Our Service

(“Touch Chiang Mai” or “We”) would like to welcome you (“customer” or “you”) into our website Touch Chiang Mai. In this website, we have online service (online platform) for you to review tour programs, namely, travelling in tourist attractions, playing adventure and recreational activities (all mentioned are “Tour Programs”) and you can choose to book our tour programs entirely.

The tour programs that you book through Touch Chiang Mai are tour programs which had been guaranteed for uprightness and been permitted by the tour companies which will be altogether service guides for the tours (they will be hereafter called “Our Facilitators”). Touch Chiang Mai will inform lists of tour programs which received from your booking to suppliers or our facilitators to arrange the tour program which you have booked.

Details of Tour Program

“Details of Tour Program” as legislated by our definition are important aspects concerning tours which you need to consider in details thoroughly before deciding to book a tour.  We describe all details in terms of descriptions of images in each tour program. The information details of each tour program had been issued by our facilitators who owe privilege of those tour details and forwarded the details to us to broadcast, publicize and inform you in order to consider important characteristics of tour programs. Touch Chiang Mai had prescribed standard of information details of tour programs to customer for our facilitators in terms of important aspects as follows:

  1. Important aspects of information– consist of price, pick-up time, place of tour and tour time
  2. Important aspects of pick-up service
  3. Important aspects which are included and excluded in tour programs
  4. Important aspects of customer safety guidelines
  5. Images and Multimedia  which are totally true in tour programs

Touch Chiang Mai have responsibilities to check the details of tour programs which customer had informed following standard and presentation of travel information through informative media by assigning our facilitators to be responsible for details of tour programs which had been informed to us and forwarded to Touch Chiang Mai. Nevertheless, we would like to reserve the right to change some detail of tour programs to be conformed to services of our facilitators.

Tour Booking / Payment

Tour booking through Touch Chiang Mai is pre-paid booking before tour date so that our booking system will arrange tour programs for your booking and pre-paid payment at least 1 day prior. If you do not pay prior tour date, your booked tour program will be declined and cancelled from the system automatically and will not have pick-up service for travelling in tourist attractions. According to this, we will have the right to consider this case that there is no booking inserted into the system formerly. In this case, you can pay at once you have received our document regarding payment details via your e-mail to arrange your booked tour in advance and avoid an error caused from urgent case. You can book through website and pay via credit card or Paypal which uses a payment channel through credit card and is safe with the system of Paypal. After you had already made your payment, you need to confirm your payment at once you have finished the process by filling information through website.
PayPal Acceptance Mark

Booking Number

“Booking Number” is a group of numbers which Touch Chiang Mai issued for payment confirmation and let you use to confirm with officer who picks you up at your hotel or guesthouse. The booking number will begin with 2 consonants followed by 12 digits of Arabic numbers, for example: AA04 1703 151009. You will receive these numbers after payment confirmation only. In addition, these numbers are the code to be shown to officer who picks you up in tour date to identify yourself.

Pick-Up Service

The tour program you can book is included with pick-up service from your hotel to tourist attractions that is many areas within the central city of Chiang Mai. If your hotel is out of service area, you have to wait at the arranged meeting point, that is, Area of Tae Pae Gate Chiang Mai. In case we have to pick you up in other areas, may have additional charge, you can study details of service areas at here. Pick-Up Service Areas

Price of Tour Program

The price of tour program which is shown to inform you is net price which already included pick-up service and tourist attraction fee. You are no need to pay more unless you buy products, foods, drinks, souvenirs or other expenditures excluded with tour lists that you have to pay by yourself.

Touch Chiang Mai would like to reserve the right to change the price following marketing mechanisms and the price that our facilitators sent to us by informing you in advance before changing any price. If you have booked any tour program, before changing price of tour program you have booked, Touch Chiang Mai would like to reserve the right for not charging additional expense from you in case the price is increased or not refund you in case the price is decreased.

Tour Cancellation, Tour Postponement and Refund

In case you have paid for tour booking already, Touch Chiang Mai and our facilitators will book a car for pick-up, pay for tourist attractions fee and tour guide for you at once. If you would like to cancel tour booking that you have made the payment, you will be unable to ask for refund as Touch Chiang Mai will reserve the right for refund payment to you or change the amount of payment to change any tour program to others due to you cannot change any paid tour program to others anymore. In case of force majeure, you can ask for tour postponement through our customer service by following agreements: You have to inform us regarding tour postponement at least 5 days prior tour date. If you cannot inform us as mentioned, we cannot postpone your tour program as requested. You can postpone tour program at most 180 days afterwards. Before you make payment, please check and make sure that your tour booking is totally correct and complete so that our customer service can gladly assist and give advices to you. In case you need any help, you can contact our customer service for 24 hours.

About Us

Touch Chiang Mai ® carry on business under management of  Touch Chiang Mai Travel. Permitted Address: 73/68, Changphuk Road, Sriphum Sub-district, Chiang Mai District, Chiang Mai Province 50200, have commercial registration for financial transactions and business through website systemically under management of Department of Business Development, Ministry of Commerce, Kingdom of Thailand, Number 1520800013399. If you would like to ask for assistance in our service or have any inquiry about tour program, you can contact Customer Service for 24 hours.

“Book the Best Selling Tours in Chiang Mai, Book with Touch Chiang Mai

Best Selling Tours in Chiang Mai